Privacy & POPIA Policy

When you use our website, contact forms, quotation forms or consultation request forms, we may collect personal information such as:

• Name and surname
• Email address
• Phone number
• Physical address or installation/property location
• Information relating to your energy requirements, electricity usage or solar requirements
• Any other information you voluntarily provide when requesting our products or services

Only information reasonably necessary for the relevant business purpose should be requested.

We collect and process personal information for specific and lawful business purposes, including:

• Responding to solar, energy or product enquiries
• Contacting you regarding your enquiry
• Assessing your energy requirements and potential installation location
• Preparing quotations and proposals
• Providing products, installations and related services
• Providing customer support and after-sales assistance
• Processing transactions and fulfilling orders where applicable
• Maintaining appropriate business records
• Complying with applicable legal and regulatory obligations

Emmer Energy will not use personal information for purposes that are incompatible with the purpose for which it was originally collected without an appropriate lawful basis or consent where required.

Emmer Energy is committed to handling personal information responsibly and taking reasonable steps to prevent unauthorised access, loss, misuse, alteration or disclosure.

Personal information will only be accessible to authorised persons who require the information for legitimate business purposes.

Emmer Energy does not sell or rent customers' personal information.

Where it is necessary to use a third-party service provider to assist with website functionality, payment processing, communications, hosting, delivery, financing or other legitimate business operations, information will only be shared where reasonably necessary and subject to applicable privacy and data-protection requirements.

Emmer Energy implements reasonable technical and organisational security measures designed to protect personal information against unauthorised access, loss, damage, misuse or disclosure.

The website uses appropriate security measures, including SSL/TLS encryption where applicable, to help protect information transmitted through online forms.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Emmer Energy will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, comply with contractual obligations, or meet applicable legal and regulatory requirements.

Where personal information is no longer required, it will be securely deleted, destroyed or anonymised where reasonably practicable and legally permissible.

Subject to applicable legal requirements and limitations, you may have the right to:

• Request access to personal information that Emmer Energy holds about you
• Request correction or updating of inaccurate or outdated information
• Request deletion of personal information where there is a lawful basis to do so
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is being processed
• Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully

Requests relating to personal information should be directed to Emmer Energy using the contact details provided below.

Where Emmer Energy wishes to send promotional, marketing or other direct marketing communications, it will do so in accordance with applicable POPIA requirements.

Where consent is required, appropriate consent will be requested. You may also request that Emmer Energy stop sending marketing communications to you.

If you have questions about this Privacy & POPIA Policy, wish to request access to your personal information, request correction or deletion, withdraw consent, or raise a privacy-related concern, please contact Emmer Energy:

Email: emmerenergysolutions@gmail.com

Company: Emmer Energy (Pty) Ltd

Emmer Energy may update this Privacy & POPIA Policy from time to time to reflect changes to our business practices, technology or applicable legal requirements.

The latest version will be made available on this website.